State Farm® Insurance Agent Hera Tong Gutierrez

"Very helpful and always returns calls and emails promptly. We highly recommend Hera and her excellent staff."

"Recently called to get a quote to compare to other companies. I was impressed by Kenny's patience and thoroughness. I called back and spoke with a few other agents when Kenny was unavailable and each person provided really great customer service and overall provided an extremely positive experience."

"Fantastic customer service!! All my questions and concerns were addressed and quotes were emailed over promptly. Most definitely would recommend!!"

"Kenny is quick to respond to inquiries and is very helpful."

"Called needed some info very quickly. Very fast, friendly and helpful response when needed the most. Glad to have them as my agent . A+ staff"

"I really can't say enough good things about Hera and her staff. Starting with times I run a comparison quote and they come out on top EACH time. to calling their office with a road side urgent problem and They went so far as to arrange the assistance(not their job). To discussing the unavoidable insurance increases directly and not "sugar coating it" To reminding us about important life events they might be able to help with To being made to feel like a person they value in every interaction. I feel protected and confident that we are not being taken advantage of in any way. What a relief to not have to worry about this important aspect of our finances. Thanks Hera! Here's to 10 more years of being your client."

"She responds so quickly to all questions and inquiries. Courteous and knowledgeable. Thank you for the excellent service."

"Jack is a super patient, knowledgeable, and kind agent. He will take the time to thoroughly answer questions and explain policy/fee changes."

"Five Stars for Hera! She has worked with my family for years, providing exceptional insurance support for our personal and business needs. She was always responsive and proactive, providing thoughtful input on the appropriate coverage to protect our assets. I recommend Hera to anyone looking for a knowledgeable and trustworthy agent."

"服务态度好"

"Good agent with Good services"

"We’ve been with State Farm for years and we needed to update our plan. Recently we needed to add a vehicle and Jack with Hera’s team was very friendly and helpful when we were adding a vehicle to our plan! Thank you!"

"Been with Hera for decades, as she has taken care of all my family's insurance needs!"

"My whole family have been clients of Hera for years and she is truly wonderful. Easy to work with and answers all of our questions in a detailed and timely manner. Would recommend her to everyone we know."

"Hera and her team are excellent. She has handled our insurance needs for the last 15+ years. I trust her advice for Life, Home, & Auto. She educated me on the importance to have Life insurance not only for myself, but for my family as well. About 2-3 times a year, she'll check in with my family and I about how we can save on our Auto insurance and review in other areas how we can save money with our insurance needs. Thank you, Hera!"

"So glad to have Hera work on my auto, home and umbrella policies. Very professional and knowledgeable. She took time and explained every little detail. Will definitely be recommending her to friends/family."

"Hera was so communicative, efficient, and helpful in providing us the best rate. Highly recommend a consultation with her if you’re looking for insurance plans!"

"Working with Hera is a wonderful experience! Hera has provided a detailed, thorough explanation as to how my mother’s life insurance works with reasonable monthly payment that’s very affordable. I wouldn’t have found this if she hadn’t told me."

"Hera and her team have been wonderful over the years. If you’re in need of a good agent, Hera and her team are great to work with. Whether on the go, or if you work remotely, Hera is flexible and can entertain a virtual meeting to assist with your needs."

"Always a pleasure to work with Hera and her team for my Life Insurance needs. They are always available and on top of things. If I miss anything, I have peace of mind that they will always connect with me to keep my accounts up. I love the connection and open communication with all in the office there. :)"

"I'm pleased with the service provided by Hera and her team. They're efficient, kind, and proficient in what they do. I appreciate her team's prompt responses and their consistent follow-up which show a level of professionalism."

"Hera provides professional service as always. She promptly addresses my question. I can rely on Hera to share her expert knowledge of the insurance product. She resolves any doubt I may have about the insurance coverage."

"I had the pleasure of working with Hera Tong for my insurance needs, and I couldn't be happier with her service. From the moment I contacted her office, I was impressed by her professionalism and knowledge. She took the time to understand my unique situation and provided me with personalized recommendations that met my specific needs. What sets Hera apart is her exceptional customer service. She is always available to answer my questions, and she responds quickly to my requests. She genuinely cares about her clients and goes above and beyond to ensure that they have the coverage they need. In addition to her excellent service, I appreciate that Hera is transparent about the products she offers. She explains each option in detail, so I understand what I am paying for and the benefits I receive. Overall, I highly recommend Hera Tong to anyone in need of insurance services. Her commitment to her clients, professionalism, and expertise make her a standout agent in the industry."

"I recently had the pleasure of working with Hera Gutierrez and her team at the State Farm agency, and I can confidently say that they exceeded all of my expectations. From the moment I walked through the door, I was greeted with a warm welcome and a genuine willingness to help me with all of my insurance needs. Hera and her team are incredibly knowledgeable, and they took the time to explain all of my options in a way that was easy to understand. They listened to my concerns and worked with me to find the best policies to meet my specific needs. The customer service at this agency is top-notch. Anytime I had a question or needed assistance, I was able to reach someone quickly and they were always eager to help. The level of care and attention to detail they provide is truly unmatched. I also appreciate that they take a proactive approach to insurance. They regularly review my policies to ensure that I have the right coverage and that I am getting the best possible rates. This gives me peace of mind knowing that I am always protected. Overall, I would highly recommend Hera Gutierrez's State Farm agency to anyone looking for excellent insurance coverage and exceptional customer service. They truly go above and beyond to take care of their clients, and I am grateful to have found such a great team to work with."

"Agent provided clear and illustrated my policy coverage information. The virtual meeting provided much clarity on information shared via screen and agent made it very easy to follow and understand. I am very happy to have caught up after years of not meeting with my agent."