State Farm® Insurance Agent Hera Tong Gutierrez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roen Rojas
August 14, 2025
5
out of
5
rating by Roen Rojas
"Kenny Ying has been super great. He's been extremely responsive and helpful. He makes dealing with insurance providers extremely easy and the reason why I stick with State Farm. I would send him an email/text and he would understand what I would need instead of going in circles. There has not been any miscommunication so far. Thank you Kenny for being extremely helpful and responsive. Keep up the good work and I'll be your customer forever!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your Auto Insurance needs, just let us know!"
Audrey Fuentes
August 7, 2025
5
out of
5
rating by Audrey Fuentes
"Hera Tong Gutierrez has the best team! Especially Maribel has always gone above and beyond to help me and my family. She truly cares and gives her all always!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
jeffykl
July 27, 2025
5
out of
5
rating by jeffykl
"Sure! Here's a polished 5-star review you can use or modify: --- ⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Hera at State Farm! I cannot recommend Hera highly enough! From start to finish, she provided exceptional customer service, demonstrating the perfect blend of professionalism, patience, and genuine care. Hera took the time to listen to my needs, explained my insurance options clearly, and helped tailor a plan that was both comprehensive and cost-effective. What truly set her apart was her expert financial insight—she walked through not only my insurance policies but also how they fit into my long-term financial goals. I left our meeting feeling informed, confident, and well taken care of. If you're looking for someone who truly goes above and beyond, Hera is the State Farm agent you want on your side!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your auto insurance, homeowners insurance, and life insurance. You can always count on us when it comes to protection and long-term planning. Thank you again for your trust and business!"
Kyle Huang
July 25, 2025
5
out of
5
rating by Kyle Huang
"Top-Notch Auto Insurance with Exceptional Service from Kenny I recently experienced a total loss with my vehicle, and while the situation was incredibly stressful, working with Kenny at State Farm made all the difference. From the beginning, he handled everything with professionalism, clarity, and a steady sense of care that truly stood out. Kenny took the time to explain each step of the process, answered all my questions with patience, and kept me updated without me ever having to chase things down. He was not only knowledgeable but also incredibly kind throughout the entire ordeal. Thank you, Kenny, for going above and beyond. State Farm is lucky to have you."
We responded:
"We appreciate your review! Thank you for getting Auto Insurance from our agency. We put service in a high priority. We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Angie Lee
July 23, 2025
5
out of
5
rating by Angie Lee
"True and Honest Review for Hera Tong, State Farm Agent We have been loyal clients of Hera Tong for over 20 years, and our continued relationship is a testament to her genuine helpfulness and professionalism. Hera consistently goes above and beyond in explaining the insurance products offered by State Farm, ensuring that we fully understand our options and coverage. Her dedication, integrity, and care have made a lasting impression on us, and we are truly grateful for her service. We sincerely wish her continued growth and even greater success as she thrives with the company."
We responded:
"Thank you, Angie for your kind words and trust for all these years. You are a valuable customer of State Farm and our agency. You can always count on us to protect your asset and support. I would like to take this opportunity to show our gratitude from the bottom of our hearts. "
Cassandra Lew
July 15, 2025
5
out of
5
rating by Cassandra Lew
"My family and I have excellent experiences working with Hera. She is incredibly responsive, patience and helpful. Hera takes care of our family's cars, homeowners and life insurances. Hera worked within our budgets and needs. I highly recommend Hera and her teams to anyone looking for an insurance agency that puts customers first!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Joanne A.
July 1, 2025
5
out of
5
rating by Joanne A.
"Yvonne from the State Farm team is one of the most approachable and friendly agents I have worked with, which made the experience smooth and comfortable. She has been patient and professional throughout our interactions, especially with the car issue we had. Yvonne clearly understands the process and explains everything thoroughly, allowing me to make informed decisions. She made sure everything aligned so that we have the coverage we need. I highly recommend Yvonne and State Farm for their excellent service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
George A. Rossy
June 30, 2025
5
out of
5
rating by George A. Rossy
"Kenny gave us stellar customer service! He answered all our questions and concerns with patience and was very professional. We cant thank him enough!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! You can always count on us. Thank you for your business!!!"
K Le
June 28, 2025
5
out of
5
rating by K Le
"Hera has been our agent for many years now. She's always there to answer any questions we have on our policies. She takes her time to explain things and always gets back to us if she doesn't have an immediate answer. We are grateful to have her as our agent."
We responded:
"Thank you, Kevin for having auto insurance, home insurance, and other policies with us in our State Farm agency. You have the right to know what you bought. You can always count on us to protect you in time of needs. We are grateful to have you as our valuable customers as well. Thank you again!!!"
Martin Rangel
June 17, 2025
5
out of
5
rating by Martin Rangel
"Had some questions concerning specific topics regarding my vehicle and concerns about an old policy. I spoke with Yvonne and she answered all my questions/concerns in a professional and efficient manner. Top points. Job well done."
We responded:
"We appreciate your review! We, the Hera Tong Gutierrez Insurance agency, are delighted to know you had a great experience with our State Farm office in regard to your Auto Insurance. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Meixian Huang
June 12, 2025
5
out of
5
rating by Meixian Huang
"They have really good agent that understand what we need. And good customer services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! I also take this opportunity to say thank you for your auto insurance business. We appreciate you trusting us to protect your assets."
Jacqueline B Scoggins
June 9, 2025
5
out of
5
rating by Jacqueline B Scoggins
"Great team to work with. All about professionalism and working for the client with care and compassion"
We responded:
"Thank you for reviewing our State Farm office! We appreciate you getting auto insurance, Homeowners insurance, and life insurance from our team. Thank you for trusting State Farm and us to protect your assets. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Maggie Leung
May 30, 2025
5
out of
5
rating by Maggie Leung
"Hera and her team are always super helpful. She is patient, professional and responsive. I highly recommend her to everyone."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Thank you for your business for your Auto Insurance and Home Insurance. If you ever have any questions or need assistance, we’re here to help!"
Henri Lee
May 23, 2025
5
out of
5
rating by Henri Lee
"Appreciate Jack Ye prompt response on our request. Thank you!!"
We responded:
"Thank you for your 5 stars review on Jack. We appreciate your trust on State Farm and our agency for Auto Insurance, Homeowners insurance, and other insurance products. You can always count on us. "
Aurora Spa
May 21, 2025
5
out of
5
rating by Aurora Spa
"She is good and very responsible with all my needs !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Shelley Kong
April 11, 2025
5
out of
5
rating by Shelley Kong
"Kenny Ying is 5 stars all the way his customer service, politeness, attentive to detail! Thank you for helping myself and my family. Appreciate you mahalo"
We responded:
"Thank you, Shelley, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office for your auto insurance need. If you ever have any questions or need assistance, we’re here to help!"
Zexin Xia
April 4, 2025
5
out of
5
rating by Zexin Xia
"The staffs at this office are always patient and helpful and always addresses my concerns with 100% satisfaction, highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your auto insurance, home insurance and other insurance needs."
France R.
April 3, 2025
5
out of
5
rating by France R.
"Kenny has been extremely helpful in answering my questions re an auto policy which was recently transferred from another State Farm agent."
We responded:
"Thank you, France, for your 5-star review! You can always count on Kenny and our team including Jack, Yvonne, Maribel, and me to help you with your needs. We appreciate your auto insurance business. "
Cynthia C
April 2, 2025
5
out of
5
rating by Cynthia C
"Super friendly and easy to work with. Changed insurance companies when our original policy went up and they had better pricing. Don’t regret the switch at all. Everything went smoothly and they answered my questions without any issues! Very informative and helpful all the way. I would recommend them without worries!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! I also would like to take this opportunity to show our gratitude for your Auto Insurance business! Thank You again!!!"
Mariela Topete
March 27, 2025
5
out of
5
rating by Mariela Topete
"I am very happy to be a State Farm client! Their service has been exceptional! Maribel is always friendly and professional. I Recommend them to all my friends and family!"
We responded:
"Thank you Mariela for being a loyal customer of our agency. We appreciate your business in auto insurance. You can always count on us. "
Patricia Jeung
March 11, 2025
5
out of
5
rating by Patricia Jeung
"Very helpful and always returns calls and emails promptly. We highly recommend Hera and her excellent staff."
We responded:
"Thank you Patricia for providing us with a 5 stars review. Your satisfaction is our top priority. We look forward to continuing to support your insurance needs. We thrive to provide the best possible experience to our customers. You can always count on us. Thank you for trusting State Farm and our agency. "
Nicole Tancioco
March 6, 2025
5
out of
5
rating by Nicole Tancioco
"Recently called to get a quote to compare to other companies. I was impressed by Kenny's patience and thoroughness. I called back and spoke with a few other agents when Kenny was unavailable and each person provided really great customer service and overall provided an extremely positive experience."
We responded:
"Thank you Nicole for trusting State Farm and my agency to provide you with Auto Insurance. You can always count on us because we care and respect. Welcome to the State Farm family!!!"
Amanda Irias
February 22, 2025
5
out of
5
rating by Amanda Irias
"Fantastic customer service!! All my questions and concerns were addressed and quotes were emailed over promptly. Most definitely would recommend!!"
We responded:
"Thank you Amanda for being an Amazing client. We are happy you are insuring with the #1 auto insurance company in the country and have our team to service you. Thank you for your business!!!"
Liza B. Macalolooy
February 20, 2025
5
out of
5
rating by Liza B. Macalolooy
"Kenny is quick to respond to inquiries and is very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Linh Doan
February 15, 2025
5
out of
5
rating by Linh Doan
"Called needed some info very quickly. Very fast, friendly and helpful response when needed the most. Glad to have them as my agent . A+ staff"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"